How it works

How your AI receptionist answers a call

When a call comes in, HumanlyVoice picks up in your business name, works out what the caller needs, books them in if they want an appointment, then sends your team a summary. Here is what happens on every call.

Try the AI demo: 0420 113 957 See pricing

No card or account needed for the phone demo. Normal call charges may apply. The demo cannot make real bookings, transfer calls or send messages.

Step 1

The call is answered in your business name

Calls are answered 24/7, including weekends and public holidays, with the greeting you write. You choose the voice, including Australian accents, and the receptionist always introduces itself as an AI receptionist.

You keep your existing number and choose which calls are forwarded: every call, after-hours calls only, or only the calls you don’t answer.

Step 2

The questions it asks, and why

Caller details

It collects the caller’s name, number, address and what they need, one question at a time, then reads the details back so nothing is taken down wrong.

Answers from your information

Questions about your services, prices, hours and service area are answered only from the information you provide. You decide what happens when it doesn’t know, such as taking a message.

Urgent jobs

You set rules for urgent calls, like a leak after hours, so they can be flagged to your team straight away instead of waiting for the morning.

Step 3

Booking follows your calendar rules

Once your calendar is connected, the receptionist offers times from your calendar and follows the appointment types and rules you set. Test the booking flow with your team before you forward customer calls. Callers who would rather not book can leave their details for a call back.

Step 4

Your team gets a summary of every call

Each call ends with a summary for your team to follow up: who called, why they called and the details they gave, so you can pick up the conversation without listening back.

Step 5

What it will not do

Pretend to be a person

It always tells callers it is an AI receptionist.

Guess

It only uses the information you have given it. Anything outside that follows the rule you set, such as taking a message.

Replace your judgement

Pricing that needs an assessment, technical advice and emergencies stay with your team. Do not rely on it for safety advice or emergency dispatch.

Getting set up

Start your free trial. Sign up in a few minutes. There is no setup fee and the first 30 days are free.
Teach it your business. Choose a voice, then add your greeting, services, prices, FAQs and booking rules. Test-call it from your browser.
Forward your calls. Point your existing number to the receptionist for every call or after hours only. Phone costs are included.

Need help with setup? Email [email protected]. Industry guides: trades, clinics and professional services.

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