Terms of Service

Effective 21 October 2026

These terms govern the HumanlyVoiceAI Business AI subscription offered through humanlyvoice.ai. HumanlyVoiceAI is referred to as Humanly, we or us. By subscribing, you agree to these terms on behalf of yourself or the business you are authorized to represent.

Your subscription

Business AI includes a private client workspace and access to create and customize Voice AI for your business. It is offered on two monthly plans: Starter at A$199 per month, which includes 100 AI call minutes each calendar month, and Unlimited at A$399 per month. There is no setup fee. Your first 30 days are free. After the trial, the subscription renews automatically at the monthly price of your plan until cancelled. A payment card is required at signup. Review the final checkout summary for the billing date and any applicable tax before submitting. The monthly offer has no annual commitment.

Humanly covers the phone number and telephone call costs for the service. We do not rebill these costs to you. Optional services outside this offer require a separate, clearly disclosed agreement; we do not add them automatically.

Starter call allowance

Starter includes 100 AI call minutes per calendar month, including during the trial. Minutes reset on the 1st of each month. When the allowance is used, your AI agent stops answering calls until the minutes reset. There are no overage charges. You can ask us to move you to Unlimited at any time.

Unlimited Voice AI and fair use

Unlimited Voice AI is provided subject to the underlying platform’s fair-use and technical requirements. It is intended for legitimate business conversations. It does not authorize spam, fraudulent calls, artificial traffic, resale of telephone capacity or attempts to evade provider limits. We do not impose an undisclosed per-minute overage charge. If your use creates a service or compliance problem, we will explain it and work with you to resolve it; urgent abuse or security risks may require temporary restriction.

Cancellation and billing questions

You can request cancellation at any time by emailing [email protected] from your signup email, identifying the account to cancel. A cancellation request received before the trial ends prevents the first monthly renewal. A request received before a later renewal stops that renewal. There is no cancellation fee. We will confirm the effective date. Unless you request earlier closure, access continues until the end of the trial or paid billing period.

Contact us promptly if a charge is incorrect or the service has a problem. We assess refund and service-remedy requests according to the circumstances and applicable law. Nothing in these terms removes rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees.

Setup, availability and your responsibilities

You are responsible for accurate business information, agent instructions, authorized users and keeping login credentials secure. Review the agent’s greeting, knowledge, hours, timezone, routing and booking rules. Test it before directing live customers to it and monitor its performance after changes. Live telephone service requires a compatible number, verification where required, and working phone routing. Availability can depend on telecommunications, internet, AI and platform providers; uninterrupted operation is not guaranteed.

AI can misunderstand a caller or produce an inaccurate answer. Give the agent a clear escalation path and arrange human review for decisions that need it. The service is not an emergency service or a substitute for professional medical, legal or financial advice.

Calls, consent and acceptable use

You must use the service lawfully, identify AI assistance appropriately, give required recording and privacy notices, and obtain permissions required for your calls, messages and uploaded data. Do not use it for unlawful solicitation, deception, impersonation, harassment or collecting information you are not authorized to process. Outbound calling and messaging must follow applicable consent, marketing and do-not-call requirements. Do not upload secrets or sensitive records that the service is not configured and authorized to handle.

Your content and privacy

You retain your rights in the business content you provide. You authorize Humanly and its service providers to process it as needed to deliver and support your account. Our Privacy Policy explains our handling of account and service data. You remain responsible for your business’s notices and instructions to callers. Contact us about exporting information before account closure.

Service changes, suspension and support

We may update features to maintain or improve the service. We will give reasonable notice of material changes to your subscription or price before they take effect, so you can cancel before a renewal. We may restrict access for unpaid amounts, unlawful use or a serious security risk, with notice and an opportunity to resolve the issue where practical. We will not use these terms to avoid a remedy required by law.

For support, cancellation or a complaint, email [email protected]. Include your signup email and a description of the issue, without passwords or full payment details. We will work with you to resolve the matter. These terms do not prevent you from using any complaint or dispute process available under applicable law.